How can I subscribe or upgrade my plan?
Click here to be redirected to the billing page to subscribe to a plan or
upgrade your current plan.
What are the payment methods accepted?
We accept most credit cards and invoice (for annual payments only).
What is the difference between monthly and annual payment?
The monthly payment allows you to renew your subscription in a monthly basis and pay as you go. The annual payment gives you a 20% discount for a 12 month subscription and you can pay with credit card or invoice.
What are the differences between each plan?
Parnity offers 3 different subscription plans: Basic, Standard and Premium. Click here to learn more about each of them.
Are there any other fees?
You will only be charged the monthly subscription you choose, and you can purchase additional user if you want. Other than that, there won't be any extra fees.
*Taxes or credit card fees may be applied depending on the country or card issuer.
Is there a free trial?
All new users will have a 14 day free trial for the plan they choose (except for the basic, that is already for free). Users upgrading their plan will also have a 14 day trial.
What is the subscription plan free trial and how does it work?
The subscription plan free trial is a period of time that you can access a subscription (paid) plan for free, for testing purposes. This period allows you to have access to what Parnity offers in its subscription plan, so you can decide if it's worth it before you have to pay for it. Parnity offers 14 days of trial for free, and you can cancel it at any time during this period and nothing will be charged. If you cancel the subscription, you will go back to basic (free).
Do I have to add my credit card to start the free trial?
Yes, to start your 14 days free trial you have to add your credit card information, but you won't be charged yet. You will choose the plan you want and enjoy it for free for 14 days. Your card will only be charged in the 15th day.
What date will my subscription be charged every month?
Your subscription will be charged in the date your free trial ended. And in the same date every month.
Are there any discounts?
Yes, there's a 20% discount for annual payments. Any other seasonal discounts or promotions that Parnity may promote will be announced in our official channels.
Is my plan automatically renewed?
Yes, we work with recurring payments, the plans are automatically renewed by the end of each cycle.
Can I get a refund?
No, you can cancel your subscription at any time but it will be only applied to the next cycle. After the payment is effected, no refunds will be given, you will have access to the subscription for another month, instead.
How can I cancel my subscription?
You can cancel your subscription at anytime in the billing area. You just have to click on your name then "account settings", and "billing".
Can I use pre-paid cards as payment method?
No, pre-paid cards are not accepted.
How can I view my payment receipt?
You can view your receipt in the billing area. You just have to click on your name then "account settings", and "billing".
My payment has been declined. What should I do?
You have to go to the billing area to change your payment method and submit it again for payment. There will be four charging attempts within a week (you will be notified about each failed attempt). After 4 failed charging attempts, you will be communicated and if in five days the payment is not confirmed, your plan will be downgraded to basic.
Is there an annual subscription?
Yes, we offer an annual subscription with 20% discount.
How many users can I have?
You can have as many user as you want in your account. There's a limited number of users according to each plan, and you can purchase additional users if you want.
What happens if I downgrade my subscription?
If you decide to downgrade your plan, you will only have access to the features that this plan covers, the other features that you had access before will be blocked. All work done and data uploaded will still be there, but locked. If you choose to upgrade back to the other subscription, your work will be unlocked and you'll start from where you left off.
What happens to my account's users if I downgrade my subscription?
If your account has more users than what the downgraded plan covers, the most active users of your account will be kept, the other users will be removed.
Do I need to give my credit card information for the free plan?
No, for the free plan you don't need a credit card, unless you choose to have a free trial of a subscription plan or upgrade to one.
How does the free trial work?
Parnity offers a 14 day free trial so you can test one of our subscription plans before you start paying for it. You just have to pick the plan you want to try and add your credit card information. Your card will not be charged during the trial period, only after de trial ends, in the 15th day.